Frequently Asked Questions
To obtain a Production API key with LumiVerse, you need to have Owner privileges in your account. Navigate to the Billing and Usage page on your LumiVerse dashboard, and complete the Go to Production workflow.
A Trial API key on LumiFlows.ai has a monthly rate limit of 5000 generation units, while a Production API key allows up to 10,000 calls per minute. Trial keys are for trial purposes and not for production or commercial activities.
Upon signing up, every account is initially a personal account with access only to Trial API keys. Personal accounts cannot add other members unless upgraded to an organization account.
An organization at LumiVerse is a collective of personal accounts sharing a single billing portal. Personal accounts are standalone and cannot share billing information with others.
Your choice of model on LumiFlows.ai should reflect your balance between desired performance and response speed. Larger models provide enhanced performance, while smaller models offer quicker response times.
For LumiFlows.ai, API calls made with a Trial API key are free of charge, while those with a Production API key are billed on a pay-as-you-go basis.
Tokens are the units of understanding for language models. The token count per word varies based on text complexity, with simple texts averaging around 1 token per word, and more complex texts requiring more.
To reset your password, go to the login page and click on "Forgot Password". Follow the instructions sent to your registered email to set a new password.
Yes, you can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of the current billing cycle.
Yes, we offer customer support. You can reach out to us through the contact form on our website, or by emailing our support team directly.